Service Agreement & Privacy Policy

1. Parties

Service Provider: gVectors LLC, a Wyoming Limited Liability Company, operating as gConverter, 30 N Gould St Ste N, Sheridan, WY 82801, USA. Operational office: Yerevan, Republic of Armenia.

Customer: The individual or legal entity that submits a migration quote request and accepts this Agreement by proceeding with payment.

2. Services

gConverter will perform a one-time migration of the Customer’s website, forum, or CMS data from a source platform to a target platform as specified in the agreed quote. The migration includes transfer of posts, users, media, and structural content as described in the quote confirmation.

3. Payment Terms

No payment is required until the migration is completed and the Customer has inspected the result on a staging environment. Payment is due only after the Customer explicitly approves. The agreed price is fixed as stated in the quote — no hidden fees, no upfront charges.

4. Data Handling

To perform the migration, the Customer provides access credentials (admin logins, database credentials, FTP/SSH, or cPanel access). Under this Standard Agreement, gConverter commits to:

• All data transferred over encrypted connections (TLS 1.3).
• Source data stored only on the engineer’s encrypted machine (Apple FileVault or equivalent).
• Access credentials deleted immediately after migration completion.
• All source data copies permanently deleted within 30 days of project completion.
• Customer data never shared with any third party or used for any purpose other than completing the migration.

5. Staging and Approval

gConverter builds the migrated site on a staging environment. The Customer has access to inspect the result with unlimited review cycles before approval. The live site remains fully online throughout. No changes are made to the source until the Customer explicitly proceeds.

6. Warranty

gConverter guarantees zero data loss for all content types included in the agreed scope. If any in-scope data is missing from the completed migration, gConverter will remedy it at no charge before final payment.

7. Limitation of Liability

gConverter’s total liability under this Agreement is limited to the amount paid for the specific project. gConverter is not liable for indirect, incidental, or consequential damages including loss of revenue, loss of data arising outside the migration scope, or business interruption.

8. Intellectual Property

The Customer retains full ownership of all website content, data, and materials. gConverter retains ownership of its proprietary migration tools and methodologies. Nothing in this Agreement transfers IP rights between the parties.

9. Confidentiality

gConverter treats all Customer information — including site architecture, credentials, content, and business details — as confidential. This information will not be disclosed to any third party. For a formally signed mutual NDA, see GC-ExtraSecurity.

10. Cancellation

Either party may cancel before final Customer approval at no charge. If the Customer cancels after approving and payment is received, no refund is due. If gConverter cannot complete the migration as scoped, a full refund of any amounts paid will be issued.

11. Governing Law

This Agreement is governed by the laws of the State of Wyoming, United States. Disputes shall be resolved in the courts of Sheridan County, Wyoming.

This Privacy Policy explains how gVectors LLC (“we”, “us”, “gConverter”) collects, uses, and protects information on this website and through our migration services. Effective date: June 2024.

1. Information We Collect

Information you provide directly

• Quote requests: Name, email address, website URL, description of the migration project.
• Communications: Emails, messages, and support requests you send to us.
• Credentials (for migrations): Admin login details, database credentials, hosting access — provided by you solely to perform the migration.

Information collected automatically

• Server logs: IP address, browser type, pages visited, timestamp. Retained for up to 30 days for security purposes.
• Cookies: Session cookies for website functionality. No advertising or tracking cookies are used.
• Analytics: We may use privacy-respecting analytics (no cross-site tracking, no fingerprinting) to understand how visitors use the site.

2. How We Use Your Information

• To perform the services you request — quoting, migrating, and communicating about your project.
• To respond to your enquiries — customer support, pre-sale questions.
• To improve this website — understanding how people find and use gConverter.
• To comply with legal obligations — invoicing, tax records (retained for 7 years as required by US law).

We do not sell, rent, or share your personal data with third parties for marketing. We do not use your data for advertising. We do not build profiles or use your information beyond what is needed to deliver the service.

3. Legal Basis for Processing (EU/UK users)

If you are based in the European Union or United Kingdom, we process your personal data on the following legal bases under the GDPR:

• Contract performance (Article 6(1)(b)): Processing necessary to provide the migration service you have requested.
• Legitimate interests (Article 6(1)(f)): Maintaining server security logs, responding to enquiries, improving our service.
• Legal obligation (Article 6(1)(c)): Retaining financial records as required by law.

4. Cookies

This website uses only essential cookies necessary for the site to function (session management, security tokens). We do not use third-party advertising cookies, social media tracking pixels, or cross-site analytics. You can disable cookies in your browser settings; the site will remain usable.

5. Third-Party Services

We use a small number of third-party services to operate this website:

Each of these providers is bound by their own privacy policies and applicable data protection law. We do not share your personal data with any other third parties.

6. Data Retention

• Quote and project data: Retained for 2 years after project completion for warranty and support purposes, then deleted.
• Access credentials (for migrations): Deleted within 24 hours of migration completion.
• Source data copies (database exports): Deleted within 30 days of migration completion.
• Financial records (invoices): Retained for 7 years as required by US law.
• Server logs: Retained for up to 30 days, then automatically deleted.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Ask us to correct inaccurate data.
• Erasure: Ask us to delete your data, where we have no legal obligation to retain it.
• Restriction: Ask us to stop certain processing activities.
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing based on legitimate interests.

To exercise any of these rights, email privacy@gconverters.com. We will respond within 30 days. EU/UK residents have the right to lodge a complaint with their national data protection supervisory authority.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, disclosure, or unauthorized access. Measures include:

• Full-disk encryption on all devices handling personal data (Apple FileVault).
• TLS 1.3 encryption for all data in transit.
• Access restricted to personnel with a need to know.
• Regular security reviews of our systems and software.

For EU customers requiring documented compliance (DPA, NDA, EU server, Deletion Certificate), see our GC-ExtraSecurity option.

9. International Transfers

gVectors LLC is based in the United States and operates from Armenia — both are outside the European Economic Area (EEA). If you are in the EU/UK and use our services, your personal data will be transferred to a third country. We rely on appropriate safeguards for such transfers. For GC-ExtraSecurity customers, Standard Contractual Clauses (SCCs) as approved by the European Commission are included in the Data Processing Agreement.

10. Children

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this document from time to time. The “Last updated” date at the top of the page reflects the most recent revision. We will notify you of significant changes by email if we have your contact details.

12. Contact

For any questions about this policy, your data, or your rights:

• General: services@gconverters.com
• Data protection / privacy: privacy@gconverters.com
• Postal: gVectors LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA