Our refund policy is very unusual as it allows you to try our service without any financial risk. We do not request any payment from you until your site has been successfully converted. Therefore, if you don't like the results and you provide us with valid reasons, then you don't pay.
However we don't accept request for refund in following cases:
1. Refunds will not be granted if you've approved the conversion result, paid and let us move website from our server to your server. But your server limits and configuration don't allow us import migrated data. Or your server doesn't fit the target CMS/Forum requirements. In this case you should provide with new hosting server to allow us setup the converted target CMS/Forum for you.
2. Refunds will not be granted if you find some problem in converted website in future. We stand behind our services and will assist you in solving any problem you have within next 30 days. You should allow us fix the problem before asking for refund.
3. Refunds will not be granted if you crashed the target (converted) website. In this case you should let us know, we'll check it and provide with the website restoring service price. In most cases we do this for free (if there are some backups or the problem comes from 3rd party programs).
4. Refunds will not be granted if you simply decided, that you don't like the target CMS/Forum and want to change it to new one. We expect you to adequately understand what you are paying for and why.
5. We are not responsible for any deadlines or delays in your own projects. The website conversion project has its own deadline and it only includes the conversion process duration. The duration of the result checking (by you) and bug fixing (by us) can not be predicted. We'll do our best to fix all issues as soon as possible. We'll always be in active contact with you via email.
Latest Post: Who are we? Our newest member: Attappytync Recent Posts Unread Posts
